Frequently Asked Questions

Standard U.S. shipping usually takes 3–7 business days, while expedited shipping takes 2–3 business days. International orders may take 7–21 business days depending on customs. Learn more.

Yes! We offer a 10-day return policy, giving you 10 days from the date you receive your order to request a return. In addition, we provide a 5-Day Risk-Free Guarantee, which makes your order eligible for a full refund within 5 days of delivery—provided the item has not been worn, altered, or otherwise used. After the initial 5-day period, your item will fall under our standard 10-day return policy. Please note that returns made between days 6–10 are not guaranteed a full refund and will require submitting an open ticket or case for review. Click here for details.

Absolutely! Kirvera ships worldwide. Customers are responsible for customs duties, taxes, and import fees. More info.

Use sulfate-free shampoos, conditioners, and gentle heat styling. Store wigs on a stand or in a satin bag to maintain shape. Learn more about hair care.

Yes! Once your order ships, you’ll receive a tracking email. Allow up to 48 hours for tracking information to update. Track your order.

Yes! Kirvera gift cards are available in various amounts and can be redeemed online. Purchase a gift card.

We accept major credit cards, PayPal, and Apple Pay. All transactions are securely processed to ensure your privacy.

Yes! All of our hair products are 100% Human Hair only.

Orders can be modified or canceled within 24 hours of placement. After this window, items may already be processed for shipping. Contact us immediately for assistance.

No, Kirvera does not provides wholesale opportunities.

Absolutely. All our hair products are ethically sourced, cruelty-free, and crafted to meet premium quality standards. Learn more about our mission.