Customer Support Agent
Job Reference: CSA-011
Date Posted: August 11th, 2025
Employment Type: Full-Time
Location: Remote / Headquarters
Job Category: Customer Service
Recruiter: Suzan Hart
Manager: Charlotte Hanes
At Kirvera
Our culture is centered on inclusivity, creativity, and excellence. We value diversity and foster a collaborative environment where employees can grow personally and professionally. Our mission is to redefine hair and hair care with premium, innovative products that empower confidence and beauty worldwide. Our values emphasize integrity, customer focus, innovation, and a commitment to diversity, equity, and inclusion (DEI).
Job Description
We are seeking a dedicated Customer Support Agent to provide exceptional support to our customers. You will guide them on product usage, resolve order and account issues, and ensure every interaction reflects Kirvera’s commitment to excellence.
What We Offer
- Competitive salary and bonus plan
- Paid vacation, holidays, and sick time
- Comprehensive benefits including health, dental, vision, and retirement plans
- Professional development and training opportunities
- Collaborative and empowering team culture
- Commitment to safety, inclusion, and employee wellbeing
Key Responsibilities
- Respond promptly to customer inquiries via email, chat, and phone
- Provide guidance on product features, usage, and care
- Resolve orders, account issues, and escalate complex matters as needed
- Maintain detailed records of customer interactions
- Collaborate with the team to continuously improve support processes
Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Previous customer service experience preferred
- Familiarity with hair care products is a plus
- Ability to work remotely while maintaining professionalism
Kirvera LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is based on qualifications, merit, and business needs. We participate in E-Verify to confirm employment eligibility in accordance with federal law.